1. Overview
NoBsRx's refund policy distinguishes between different types of fees: NoBsRx platform and administrative fees, independent provider consultation fees, and independent pharmacy or medication fees. Refund eligibility varies by fee type.
We aim to be transparent and fair. If you have a question about a charge or believe a refund may be appropriate, please contact us before initiating a chargeback.
2. Platform and Administrative Fees
NoBsRx platform fees are generally non-refundable once access to the intake process has been granted, except in the following circumstances:
- Within 48 hours of initial payment, no clinical services initiated: If you have not yet submitted your intake or initiated any clinical review process, you may request a full refund within 48 hours of your initial payment.
- Provider determines you are not eligible: If an independent, licensed provider declines treatment after reviewing your initial intake, you receive a full refund. See Section 6.
- Technical errors: If a confirmed technical error prevented you from accessing the Services, contact us and we will review your case.
- At NoBsRx's discretion: NoBsRx may issue refunds in exceptional circumstances on a case-by-case basis.
Except as described in Section 6, platform fees are non-refundable once a clinical review has been initiated.
3. Provider Consultation Fees
Fees for completed provider consultations or clinical reviews are non-refundable. A licensed provider's time and professional services have been rendered once a clinical review has been completed. The one exception is a review of your initial intake that ends with the provider declining treatment, which is refunded in full under Section 6.
If a provider review has not yet commenced, contact us promptly to determine whether cancellation before review is possible for your program.
4. Pharmacy and Medication Fees
Medications that have been dispensed by a licensed pharmacy cannot be returned or refunded once dispensed. This applies regardless of whether the medication was used. Federal and state pharmacy laws and the pharmacy's own dispensing policies govern medication returns.
If a medication was dispensed in error by the pharmacy, for example, the wrong medication or incorrect quantity, contact the dispensing pharmacy directly. NoBsRx is not a pharmacy and cannot accept medication returns or issue pharmacy refunds.
Shipping and fulfillment fees charged by pharmacies or fulfillment partners are subject to their own policies.
5. Subscription Refunds
Subscription fees for the current billing period are generally non-refundable once a billing period has begun. Cancelling your subscription stops future charges but does not entitle you to a refund for the current period.
If you were charged for a renewal period after cancelling your subscription in error, contact us at support@nobsrx.com and we will review and correct the error promptly.
6. If You Are Found Ineligible
If an independent, licensed provider reviews your initial intake and determines that you are not eligible for a prescription, NoBsRx refunds the full amount you paid, including platform, provider consultation, and medication amounts. No medication is dispensed, and you do not pay for medication you never receive.
The refund is returned to your original payment method on the timeline in Section 8. If you have questions about a refund after an eligibility decision, contact support@nobsrx.com.
This applies to the initial eligibility decision. If a provider later decides to adjust or discontinue treatment after medication has been dispensed, amounts for dispensed medication and completed billing periods are governed by Sections 4 and 5.
7. How to Request a Refund
To request a refund, contact NoBsRx at:
- Email: support@nobsrx.com
- Subject line: "Refund Request: [Your Name]"
- Include: your name, email address on file, the date of the charge, the amount, and the reason for your refund request
We will acknowledge your request within 2 business days and provide a resolution within 7–10 business days.
Refunds, if approved, will be returned to your original payment method. It may take an additional 5–10 business days for the credit to appear, depending on your bank or card issuer.
8. Processing Time
Approved refunds are typically processed within 5–7 business days from the date of approval. Depending on your financial institution, it may take an additional 3–10 business days for the credit to appear on your statement.
9. Billing Disputes and Chargebacks
If you believe a charge was made in error, we ask that you contact NoBsRx directly before initiating a chargeback with your card issuer. Most billing issues can be resolved quickly and directly.
Initiating an unauthorized chargeback, for a charge that is valid under this Refund Policy, may result in suspension of your account and may be subject to dispute. We reserve the right to contest chargebacks that are inconsistent with this policy.
10. Contact
For refund requests or billing questions:
Email: support@nobsrx.com